I have an upcoming trip to Puerto Rico, but needed to change the date cause it caught me right in the middle of moving to my new place.
What did I do???? I called the airline to cancel my flight. Because that's what you normally do, right? WELL, NO NO NO NO... NOT IN SPAIN!!!!
Something as simple as a 24-7 eight hundred number is an unheard concept here in Spain. It seems really impossible that in this time and age, you'll find a country in the world (not the third world!) that doesn't have the right tools to offer a good Customer Service... But I am in SPAIN!!! and unfortunately, things here don't work that way.
Customer Service???? They don't even know what it means! I kinda got used to the idea that Spaniards are rude and nasty when it comes to deal with public in general. But I've gotta tell you, this is TOO MUCH!!! This goes beyond rude and nasty! This is simple and plain common sense!!! For crying out loud!!!
You would have expected that even in a "third world country", like this fucking country! (but don't even tell them!!!) an American company would have a better understanding of the services they need to provide. Specially, cause it probably has to deal with lots of Americans, like me!!!! used to a FIRST CLASS SERVICE, NO MATTER WHAT!!!! But nooooooo!!! It seems that American Airlines has gotten the same virus that affects the rest of this forsaken place!
I swear! the ham is great, the cheese superb, the espresso hmmm, the paellas... the food in general! Marvelous, wonderful, amazing!!!!! The rest.... IT SUCKS BIG TIME!!!!! I think they are gonna give me an ulcer, if I haven't got it yet!
Oh well, I am gonna take a long hot bath, and I'll get ready to go out and have dinner somewhere... After all, it seems to be the only thing they know how to do well!
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